HealthLine HealthCare Services Frequently Asked Questions

• Are you associated with any other agency?
• Do you have local offices nationwide?
• Which hospitals do you service?

Are you associated with any other agency?
We are not associated with any other nursing call centre group. We are totally independent, emphasising professional and personal service to you.

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Do you have local offices nationwide?
Yes. Please see our contact page for details.

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Which hospitals do you service?
We service both public and private city and country hospitals, nursing homes and rural multi purpose centres.

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Personnel F.A.Q.

• Why should I join your organisation?
• How will I be paid?
• Will my personal information be made available to any one else?
• What type of personal information do you hold?
• Why do you hold my personal information?
• Under what circumstances would you disclose my personal information?
• Do you offer work interstate?

Why should I join your organisation?

We provide you with many benefits and premier pay rates. And we reward you with varied bonuses and incentives. More importantly we treat you with respect about your choices of work hours and locations.

We cultivate and promote a close personal working relationship with you.

We will get to know you and your requirements. We value your professionalism and commitment.

We care about our and your service delivery to patient

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How will I be paid?

HealthLine HealthCare Services operates a fully administered payroll service which covers your:

• Great Premier Above Award Pay Rates
• All benefits and allowances
• Free Membership to Our Exclusive - Its All About You - Member Benefits Programme 
• Attractive Regular Reward Cash Bonuses Paid
• Christmas Bonuses
• Great Referral Cash Bonuses Paid
• EFT payment to the financial institution of your choice
• SGC Superannuation guarantee
• PAYG tax deducted and sent to ATO
• Group certificates issued annually
• Workers Compensation Cover and Malpractice Insurance Cover
• Pay record sheet for your records.

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Will my personal information be made available to any one else?
No. HealthLine HealthCare Services is in full compliance with the Privacy Act of 1988. We have adopted the Privacy Principles as established by the Privacy Act 1988.

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What type of personal information do you hold?

• Candidate information
• Work performance information
• Information pertaining to incident reports
• Sensitive information

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Why do you hold my personal information?

The primary purposes for which we hold this information include:

• Client and business relationship management
• Recruitment and/or placement operations
• Performance management and/or identification of training needs
• workplace rehabilitation
• Complaints management and/or insurance investigation

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Under what circumstances would you disclose my personal information?

• We may disclose information for primary/related purposes
• We may disclose where we are under a legal duty to do so (lawful duty of care)
• We may disclose to contractors (eg IT, database, mail).
• In some case we may disclose only with your consent.

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Do you offer work interstate?
Yes. Contact your local office or ring HealthLine HealthCare Services  on 1800 688 180.

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Client F.A.Q.

• As a client how can I access information about staff?

As a client how can I access information about staff?

• You can access any of the information we hold subject to the exceptions set out in the Act.
• You may be required to put your request in writing for security reasons.
• We will refuse access where the request interferes with the privacy of another.
• Ensure you can verify your identity.
• A small processing charge may be imposed.
• There will be a time delay where information has to be retrieved from storage and/or reviewed.
• You can also access the Office of the Federal Privacy Commissioner.

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For more information on HealthLine HealthCare Services administration and placement procedures see Client Services or Email us.

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